RESULTS FOR ON-LINE BILLING AND PAYMENTS SURVEY
We have received 1083 responses to the survey that was included in the water bills that were sent out in March 2014. Over 80% of the customers responding indicated that they were not interested in on-line billing and payment.
There are third party vendor fees associated with implementing this payment option. Of the approximately 20% of the customers that were interested in the option, more than half indicated that they were not willing to pay for the option.
Therefore, due to the lack of interest, we are not going to pursue the on-line billing and payment of water bills at this time.
Customers interested, but not willing to pay for the option: 112 10.3%
Customers willing to pay $0.25 to $1.00 per month: 28 2.6%
Customers willing to pay $1.00 to $2.00 per month: 58 5.4%
Customers willing to pay $2.00 to $5.00 per month: 14 1.3%
Total number of customers interested in option: 212 19.6%
Total number of customers not interested in option: 871 80.4%
Total number of Survey Forms returned: 1083